Terms & Conditions

General information

Phytoca Trading

VAT: (DK) 33 51 59 95

Address:
Phytoca Trading
Bredesvinget 4
2830 Virum
Denmark

Payment

You can pay with credit cards issued by VISA & MasterCard.

We also accept Bank Transfer & Apple Pay.

Pending payments will only be charged when your items are shipped.

All prices are listed in EUR (€), inclusive VAT (25%).

Delivery

All orders will be sent within 1-2 working days after your payment has been received (red. cleared).

We ship with DHL & PostNord (Danish national post service).

All packages are shipped discreetly in either envelopes or boxes.

We take a pride in protecting the environment; all possible packaging materials we use are either FSC or REZY certified.

We always use recycled & compostable/bio-degradable materials when possible.

Refund Policy

Returns

If you wish to return any items or an order, please contact us at info@phytca.dk

You can return the goods within 14 days after delivery.

You are eligible for the returning freight cost & have the full responsible for the products, until they are returned to us.

All returned items must be sent to:

Phytoca Trading
Bredesvinget 4
2830 Virum
Denmark

The condition of the product when you return it

To comply with our policies, returned items must meet following criterias:

  • The item/s has not been used in any manner.
  • The item/s is in its original packaging and in the same condition as when it was shipped.

Damaged Products

If you receive a damaged item upon delivery, please immediately take pictures of the package and its content.

Email us the photos with any relevant information, no more than 24 hours after receipt of delivery

Please email your photos and additional information to info@phytoca.dk

Guarantees

We offer a 2-year guarantee on all products/items cf. EU law.

The 2-year guarantee period starts as soon as you receive your goods.